Order Management System for the Service Industry
Order Management System (OMS) Facilitates the entering of an order, whether via a web-site, phone or mail. It typically captures customer proprietary information and account level information. Credit verification or payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such as picking/packing/shipping.
What is included in an OMS:
- Product Information
- Inventory Availability (ATP) and Sourcing
- Vendors, Purchasing, and Receiving
- Customers and Leads
- Order Entry and Customer Service
- Financial Processing
- Order Processing
- Data Analysis and Reporting
- Accounts Payable, Accounts Receivable, General Ledger
Issues and areas addressed:
- Accurately promising dates based on fulfillment planning lead times/estimates
- Responding to changing customer order delivery expectations
- Managing different rules and order management processes for each customer
How SME Handles OMS:
- Execute orders in an efficient and cost-effective manner.
- Provides constantly updated inventory information, a database of vendors, a database of customers, a record of customer returns and refunds, information on billing and payments, order processing records, and general ledger information.
- Improved sales visibility, improved customer relations, and efficient order processing with a minimum of delays and back-orders.
- SME Order Management helps you increase profitability through centralized order orchestration
For more information on Order Management Systems or Install & Service Orders please visit this link: Work Order Management in SME